FAQs
What is the difference between the Reseller program and the Premium Partner program?
Lavasoft?s Premium Partners are highly committed, established resellers who either have a proven track record in selling anti-spyware solutions, or intend to focus on the industry. As a Lavasoft Premium Partner, you need to have a minimum of one certified technical engineer and one certified sales representative. Premium Partners are required to provide customers with first-line sales and technical support of Lavasoft products. In addition to the benefits enjoyed by Certified Partners, they have access to sales leads, marketing material support and recognition as a Premium Partner on our website.
You can browse the Partner Matrix to assess the requirement and benefits of being a Lavasoft Certified Partner or Premium Partner.
What is my reseller discount?
All activated reseller accounts are given a standard 25% discount rate. This can increase over time with exceptional sales performance and consistency.
You can also log into the Partner Center, and visit the Place an Order section of the Partner E-Store. After you select a product, enter the appropriate seating number, and click "Buy Now," your discount pricing will automatically be calculated.
If you have an existing account, but can not remember your current discount rate, please contact our distributor, element 5, to retrieve your specific account information.
How can my customers update their copies of Ad-Aware 2007?
There are different ways to access a new installation file of Ad-Aware 2007, depending on how you purchased your software.
For retail shop and online retail customers:
* If you registered your copy of Ad-Aware 2007, you can update your old version of Ad-Aware 2007 by logging in to the Support Center (or to the Partner Center, if you are a Lavasoft Partner.) Under "Resources," click on "Product Downloads." Click the link for your product, and follow the directions on the screen. (If you have not registered your Ad-Aware 2007 Plus or Professional, see your installation CD where the registration is printed.)
For element 5 customers:
* To upgrade your old version of Ad-Aware 2007 to the current version, login to the Support Center (or Partner Center, if you are a Lavasoft Partner).You will find download information (on products you have a valid license for) in "Product Downloads" under "Resources." By clicking on "License Info," you can see if you need to renew your license to download the program. Information on "License Renewals" can also be found in the Support Center or Partner Center.
Can I sell your products without registering as a reseller?
If you want to sell our products you must register as a reseller. Upon successful registration you will receive a discount of 25% on purchases.
Where may I purchase boxed versions of Lavasoft products?
The boxed versions of Lavasoft products are only available in the USA. For a list of retailers in you area, please contact our World Wide Sales Department.
What are the benefits of becoming a Lavasoft reseller?
Lavasoft resellers are entitled to a standard discount, enabling them to sell our industry leading Lavasoft products at a rate which will benefit their entire customer base. The discount rate can increase over time with exceptional performance and consistency. Resellers also have direct access to sales support, when required.
Does the reseller discount apply to the maintenance fee as well?
An annual maintenance and support fee is required to continue receiving software updates and upgrades each year. The discount rate is not the same as your existing account discount rate.
The yearly maintenance and support fee is based on 35% of the full retail price for corporate users and 25% of the full retail price for academic and non-profit institutions. As a Lavasoft reseller, you are entitled to receive a 10% discount on every corporate renewal and a 5% discount on license renewals for academic and non-profit organizations.
How do resellers purchase Lavasoft products?
To order products as a reseller, click on the Reseller Login link to log into the Reseller Center. After you are logged in, select the product you are interested in ordering.
Lavasoft Partners can order through the Partner Center. Visit Place an Order in the Partner E-Store.
What is the current version of Ad-Aware?
To check the version of Ad-Aware you have installed on your computer, proceed through the steps listed below:
1. Click or move your pointer over the bottom edge of the application window. The floating panel is expanded.
2. On the panel, click the info icon. The information box appears with the installed version of Ad-Aware displayed.
Alternatively, on App Management screen, scroll down until reaching the Activation block, where the installed version is indicated.
The latest version of Ad-Aware is available here.