Lavasoft Digital Lock FAQ

 

What is the Subscription Center?

The Subscription Center is used to keep track of your software subscription and also helps you to keep your software up-to-date. You will always need an active subscription in order to use the application. When you first install the application will be able to run the application for free during a "grace period". When this evaluation period expires you will need to purchase an activation code. This code is used to activate your subscription. This subscription feature is becoming standard for most security products and helps to ensures that you are using the latest version of your security software.

How can I activate my software subscription without an Internet connection?

Please contact us for more information on how to activate your software subscription if you do not have access to an Internet connection.

Why aren't my encrypted files received correctly when I send them?

It is likely that the receiver is using some sort of e-mail filtering software which removes the encrypted files attached in the e-mail. This software can be either installed locally or on the e-mail server. One reason can be that the filtering software does not recognize the file format since it is encrypted and therefore removes the file. Try to use different encryption formats the circumvent this problem. You can also try to send the encrypted file inside a compressed folder (.zip).

Why am I having difficulties opening a Lavasoft Secure E-mail with Internet Explorer 7?

Microsoft has included new security features in Internet Explorer 7 that makes it difficult to run active content like to Java Applet used to decrypt Lavasoft Secure E-mails. This can be solved by modifying the security settings of Internet Explorer 7. Contact your local administrator to change the appropriate settings. You can also use an alternative browser – like Firefox or Internet Explorer 6 or older to open the secure e-mail.

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