Ad-Aware SE Enterprise FAQ

 

Why is my Ad-Aware SE Enterprise Console unable to connect to the server service?

Make sure you are running the latest version, which is 1.9.4.2. The version shown in the "About"-menu may not be correct. Instead go to the control panel, add/remove programs, and check the version from there. If you do not have the updated version of Ad-Aware Enterprise, please contact Lavasoft Support for further details.

How can I pass the proxy server to get the Definition File?

The Ad-Aware SE Enterprise Server uses the IE proxy setting to access the Definition File from the Internet. To determine if your Ad-Aware SE Enterprise Server can download the Definition File:

  • Click the "Check Ad-Aware SE Definition File" button. If clicking the button results in a success message, the connection is working. If you get a failure message, do the following:
    • Click "Start Menu" to open "Control Panel," "Internet Options," "Connections" and then "LAN Settings." This will display more settings for the TCP port that you can modify to pass your proxy server.
  • If you have modified the settings and still cannot successfully connect to the Lavasoft publishing server (and have no problems using IE) please give the Ad-Aware SE Enterprise Server service a service account to bypass the Proxy Server.

Do the Ad-Aware SE Enterprise Server and Ad-Aware SE Enterprise Console have to be installed on the same computer?

If you install the Console and the Ad-Aware SE Enterprise Server service on separate computers, the Console will lose the ability to start or stop the Ad-Aware SE Enterprise Server. This is a limit in the Windows Service management mechanism, since Windows Services cannot be operated remotely. All other Console functions will remain unaffected.

Why is the Definition File not updated?

After the Definition File has been pulled or pushed to clients, it will not be deployed until a scanning operation has been invoked by the Ad-Aware SE Enterprise Server service. The updated Definition File will not be activated even if Ad-Aware SE Professional starts a new scan. The only way to activate the new Definitions File is to run a scan that is invoked by the Ad-Aware SE Enterprise Server service.

We recommend that you arrange a scan to occur soon after (10 minutes, for example) a scheduled updating task finishes. Once both tasks are complete, the Definition File on client computers will be updated.

What is the difference between pulling and pushing?

Pulling and pushing are two methods available for clients to get the Definition File from the Server. If you are using Ad-Aware SE Enterprise on a large network (more than 20 clients in the same domain) pulling offers a better performance. When the number of nodes in the network is less than 20, the two methods deliver similar performances. Pushing is more suitable for the "Force Updating" option found in the "Scheduled Updating" option panel.

Why is detected malware not deleted when a scan is complete?

To automatically remove detected malware after performing a scan:

  • Open the "Scheduled Scanning Options" option panel.
  • Verify that the "Automatic Cleaning" checkbox is checked.

What is the difference between a scheduled and a manual scan?

A manual scan is targeted at a single computer. A scheduled scan is targeted at all clients within the group that have been selected for scanning in the Console. Unlike scheduled scanning, manual scanning does not allow you to change the scanning parameters before you run the scan; the current selected settings in the "Scheduled Scanning Options" panel are used. If you do not want to use the default settings, we recommend using a scheduled scan rather than the "Scan" icon.

To perform a manual scan:

  • Select an individual client from the list of client computers.
  • Click the "Scan" icon or the F11 key.

To perform a scheduled scan:

  • Select the scanning options you would like to use.
  • Select the days of the week and the time of the day when you would like to run the scan.

Why is there a red cross symbol next to some clients in the Ad-Aware SE Enterprise Console?

The red cross means that the client was originally registered with the Ad-Aware SE Enterprise Server, but the connection changed. Check for any firewall issues and if the IP-address of the Server has changed. If so, to correct this you need to restart the Ad-Aware SE Enterprise Server client service on the clients whose IP address has changed.

To do this:

  • Restart the Ad-Aware Enterprise client service either by going to the Control Panel, "Administrative Tools," then "Service" or you can restart your computer. This makes the Ad-Aware SE Enterprise client service re-register with the Ad-Aware Enterprise Server and show up in the Ad-Aware SE Enterprise Console.

If the problem continues, check if your client’s firewall settings have changed. If so, you may need to open the TCP port for your Ad-Aware SE Enterprise client.

Can clients update the Definition File without a server?

Ad-Aware SE Enterprise clients can perform scans and Definition File updates, even without an Ad-Aware SE Enterprise network.

To do this:

  • Open Ad-Aware SE Professional from your local disk by double-clicking "Ad-Aware.exe" in the client installation directory.

The software can be used just like a stand-alone Ad-Aware SE Professional package. The functions are the same as Ad-Aware SE Enterprise, including modifiable scanning settings and Definition File updates. To make these easier to access, you can also make shortcuts to the Windows desktop.

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