Lavasoft FAQ pages

Why do I have a Slow Internet connection with AOL and Lavasoft Anti-Virus Helix?

The reason is that both AOL and the above mentioned Lavasoft Anti-Virus Helix products use a WebGuard to check the data traffic. This causes a conflict.

Because you are not allowed to deactivate the AOL Webguard, you have to uninstall Lavasoft Anti-Virus Helix WebGuard as follows:

  • Go to Start -> Settings -> Control Panel => Add or Remove Software (XP) / Programs and Features (Vista)
  • Select Lavasoft Anti-Virus Helix
  • Click Change => Modify => remove the check-mark for Anti-Virus Helix WebGuard
  • Click Next until Finish
  • Restart the computer

Afterwards, the Internet connection runs without interruption.

Applies to:

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