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How do I resolve the "Error 500x" problem?

If you try to manually start a scan or update while a scheduled scan or update is running, you will receive a 5000 error.

When you see the spinning Ad-Aware icon in the system tray you cannot start a manual scan since the icon indicates that a scheduled scan is already running and therefore the Ad-Aware scan engine is busy and will produce this error.

To stop the scan you need to right-click the System Tray icon and select to terminate the scan. You can also force to terminate the scan by restarting the service:

1. Close Ad-Aware
2. Go to Windows Start menu, choose 'Run...', type in 'Services.msc' and in the service window, stop Ad-Aware 2007 Service.
3. Open Ad-Aware to restart the service.

Applies to:

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