Lavasoft FAQ pages

How can I reactivate the MailGuard?

Check if a Personal Firewall is active on your computer, other than Windows Firewall. Make sure it does not block the files avmailc.exe and avesvc.exe (Lavasoft Anti-Virus Helix MailGuard's service and helper service).

If you still cannot activate Anti-Virus Helix MailGuard, please reinstall it.

    Follow these steps:

  • Open the Windows Control Panel from Start -> Control Panel -> Add or Remove Programs (xp) / Program Features (Vista) -> Lavasoft Anti-Virus Helix
  • Click Change -> Select Modify and click Next
  • Please deactivate the option for MailGuard in the installation wizard.
  • Confirm the change and restart the system.
  • After restart, please repeat the steps above and activate the MailGuard.

Applies to:

Back to FAQs