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Lavasoft FAQ pages
We found 9 FAQ entries matching your search criteria.
Ad-Aware Free users can download Ad-Aware at www.download.com
If you are a Pro or Total Security license holder:
Log-in to the support center and download the latest version of Ad-Aware (click) here, from the link in the 'My Downloads' section.
You can otherwise download the software installation file from the link sent to you via email shortly after your purchase had been processed.
If you experience issues with connecting to the Internet, try turning off the Total Security Firewall to determine if that is the cause.
To do this, open up the Total Security Interface and click the button beside the Firewall feature and then select Disable Firewall.
If your Internet connection returns when the Firewall is off, try resetting it.
To do this, click on Change Settings beside the Firewall section.
In this new window, select the appropriate Rule Set, click Edit->Switch to Extended Edit Mode.
In the Extended Editing Mode, click the Reset button.
This should hopefully resolve the issue.
If you can’t get Ad-Aware Total Security updates, you should first make sure that you have registered your license so you can obtain Internet updates. Please follow the Registration procedure for Total Security in this FAQ article:
If you have already registered, make sure that no other firewall software is running on the computer. Turn off any other firewalls and then try updating again.
If the problem persists, try rebooting your computer and then try updating again.
If you get the message “Update Server Temporarily Unavailable” this might mean that we are experiencing high traffic or similar issues. In that case, try updating again later when the update server is running at full service again.
If you can not access certain websites, you might need to add them to the whitelist in Ad-Aware Total Security.
To do this, open up the Ad-Aware Total Security Interface and click on Define Exceptions in the Web Protection section.
In the Whitelist window, click New and type in the URL for the webpage (For Example http://www.youtube.com/)
If you experience a slowdown on your computer while running certain applications or online games you might need to add them to the Virus Monitor exception list.
In order to do this, click the options button in the Virus Check section.
In this new window that opens up, click the Monitor tab and then the Exceptions button.
In the Monitor Exceptions window, click New and select whether to add a directory or a specific file to the exceptions list.
If you wish to add a directory to the exceptions list click the …-button and then browse to the location on your hard drive where the program is located (C:\directory\ ) and click OK.
If you wish to add a specific file to the exception list you will have to type in where the file is located (C:\directory\program.exe ) and then click OK.
The program or directory is now no longer monitored by Total Security. For this reason it is always recommended to scan the program using Ad-Aware Total Security before adding it to the exception list.
Ad-Aware Total Security is a new all-in-one security product. Total Security integrates the industry-leading malware detection power of Ad-Aware Pro with multiple layers of additional protection for complete security and PC health. It includes a Firewall, Parental controls, Web-Browsing protection and other Privacy and Backup tools.
Please take a look at the following page to get a better overview of the differences between the 3 versions of Ad-Aware:
Please contact firstname.lastname@example.org should you require additional information.
REGISTRATION PROCEDURE - Ad-Aware PRO
1. Start Ad-Aware and then open the registration window by clicking the Register button at the bottom of the Ad-Aware main screen
2. Enter your Serial Number
3. Click 'Register'
Ad-Aware will connect to the Internet to validate your registration
"Thank you for registering Ad-Aware" will appear once successful, Click OK
5. Restart Ad-Aware to activate the Pro version of Ad-Aware. To find your license information click on the Manage License button on the main status screen.
Note: Make sure that you have configured your firewall or any other security programs to allow Ad-Aware network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have completed the registration procedure.
REGISTRATION PROCEDURE- Ad-Aware Total Security
Please read the following if you did not perform a software update after initial installation which prompts for activation ("Register with server...") or if you are using Total Secuirty on a new computer, or if you have re-installed the software/ you are experiencing an error logging on to the update server.
To automatically get your username and password (Access Data) for the first time you need to register Total Security using your serial number. Your access data is then generated in the software and a copy sent to your registered e-mail address for future use.
To register Total Security using your serial number, please complete the following:
- 1. Click the Updates button In the Total Security main interface. A window will now appear requesting the Access Data for Internet updates.
- 2. Click the "Register with server..." button. A new window will open
- 3. Enter your registration number (serial number) which you received with your purchase, then fill in your customer data (name etc.).
- 4. Click the Login button to register. The Access Data will be generated on the Lavasoft Update Server.
- 5. When the registration is successful, an information screen appears, click OK.
- The Access Data will be entered and saved for future updates automatically and the update will start.
To stay protected you need to keep Ad-Aware Total Security up to date. To do so, you need to connect to our update server and get the Internet updates.
Upgrading your software to the latest version
If Ad-Aware has been activated previously, you won't have to register your serial number again when installing a newer version of Ad-Aware on the same computer.
When installing Ad-Aware, any previous version on the computer will be uninstalled and the license will be transfered to the new software version.
Ad-Aware 8.1 and higher supports Windows 7 (32 & 64-bit)
Ad-Aware Total Security supports Windows 7 (32 & 64-bit)
Ad-Aware Game Edition supports Windows 7 (32 & 64-bit)