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Lavasoft FAQ pages
We found 19 FAQ entries matching your search criteria.
REGISTRATION PROCEDURE - Ad-Aware PRO
1. Start Ad-Aware and then open the registration window by clicking the Register button at the bottom of the Ad-Aware main screen
2. Enter your Serial Number
3. Click 'Register'
Ad-Aware will connect to the Internet to validate your registration
"Thank you for registering Ad-Aware" will appear once successful, Click OK
5. Restart Ad-Aware to activate the Pro version of Ad-Aware. To find your license information click on the Manage License button on the main status screen.
Note: Make sure that you have configured your firewall or any other security programs to allow Ad-Aware network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have completed the registration procedure.
REGISTRATION PROCEDURE- Ad-Aware Total Security
Please read the following if you did not perform a software update after initial installation which prompts for activation ("Register with server...") or if you are using Total Secuirty on a new computer, or if you have re-installed the software/ you are experiencing an error logging on to the update server.
To automatically get your username and password (Access Data) for the first time you need to register Total Security using your serial number. Your access data is then generated in the software and a copy sent to your registered e-mail address for future use.
To register Total Security using your serial number, please complete the following:
- 1. Click the Updates button In the Total Security main interface. A window will now appear requesting the Access Data for Internet updates.
- 2. Click the "Register with server..." button. A new window will open
- 3. Enter your registration number (serial number) which you received with your purchase, then fill in your customer data (name etc.).
- 4. Click the Login button to register. The Access Data will be generated on the Lavasoft Update Server.
- 5. When the registration is successful, an information screen appears, click OK.
- The Access Data will be entered and saved for future updates automatically and the update will start.
To stay protected you need to keep Ad-Aware Total Security up to date. To do so, you need to connect to our update server and get the Internet updates.
Upgrading your software to the latest version
If Ad-Aware has been activated previously, you won't have to register your serial number again when installing a newer version of Ad-Aware on the same computer.
When installing Ad-Aware, any previous version on the computer will be uninstalled and the license will be transfered to the new software version.
Ad-Aware 8.1 and higher supports Windows 7 (32 & 64-bit)
Ad-Aware Total Security supports Windows 7 (32 & 64-bit)
Ad-Aware Game Edition supports Windows 7 (32 & 64-bit)
We currently offer a 45% discount for academic, non-profit and government organizations. To be considered for this discount please contact our Worldwide Sales Department via your organizations official email address.
Please follow the link to Cleverbridge to get more information
Please contact general support at Lavasoft.com providing your full name and email presented at the time of purchase
Physical box purchase
Please refer back to your installation CD and input your enclosed license key.
Ad-Aware Free is available from Lavasoft's website.
This will depend on the type of license you purchased. Licenses for Ad-Aware can be purchased for 1, 2 or 3 years. Your license will expire 1, 2 or 3 years after it has been activated (depending on the length of license you purchase). To view license expiry date please open the Ad-Aware program on your computer and click "Manage License".
In order to continue using the program you must renew the software when your current license period expires or is due to expire. Renewals of Ad-Aware can be made at a discounted rate.
Each computer requires its own personal license of Ad-Aware. If you purchase one license/copy of Ad-Aware then it can only be installed on one computer. However we now offer multi-packs here.
Please take a look at our Product Comparison Chart to help you decide which product is right for you or your business.
All versions of Ad-Aware are compatible with all major anti-virus and firewall solutions.
User manuals are included in the installation files for all editions of Ad-Aware. If you cannot access your copy, please download a new copy from Product Manuals in the Support Center.
To update your e-mail address, please fill in the form on this page: http://www.lavasoft.com/mylavasoft/support/supportcenter/change_email_address.
IMPORTANT: Please provide your current registered mailing address, and the new e-mail address that you would like to use.
We do not offer email support for Freeware users. Please use our support forums at http://www.lavasoftsupport.com where volunteers and employees can assist you.
Ad-Watch is not sold as a separate product; it is included in Ad-Aware.
Please open the Ad-Aware program on your computer and click "Manage License" to view the current license state. If this is still valid please email general support at Lavasoft.com with your full name and email address at the time of purchase.
Do you have a version of your product that can be installed on one server and monitored on a network?
Ad-Aware Business Edition offers the Centralized Management Control Tool for networks. Our central control tool gives your IT Administrator full control and centralized monitoring capability for your entire network. The Ad-Aware Business Edition control tool allows your IT Administrator to configure and manage all registered and active clients (network computer users), to see what computers are actively running Ad-Aware, to monitor reference file versions, and to evaluate the spyware/malware detection logs from previous Ad-Aware scans.
After purchasing the product from our homepage, you will receive a confirmation e-mail, with all the information regarding your purchase, including your customer reference number, price and the Ad-Aware version you purchased. To receive this information, it is important to include your accurate e-mail address at the time of purchase. You will also receive an email advising you how to download and install your version of Ad-Aware.