FAQs

My Serial Number/Registration Key/Activation Code is lost, how do I retrieve it?

If your serial number/registration key/activation code has been lost, there is a quick and easy way to get it back.

1. Log in to the Support center: http://www.lavasoft.com/support/supportcenter/

2. In the left menu, under 'Support Center', select 'Your Licenses'.

3. Here you will find your license info. Below your license you can find a letter icon: 'E-mail Serial Number' and clicking it will automatically send an email with the serial number to your registered email address.

 

Note: the 'E-mail Serial Number' notification email may be filtered as spam. Please, check your spambox/ junkmail

How does the registry get corrupted?

When programs are installed and uninstalled, or settings are saved in the registry, the entries are not removed automatically - resulting in an increased registry size. The outdated entries that are no longer valid result in a corrupted registry.

What is the registry?

The Windows registry is the central database of Windows and stores information about every program installed on the system. For more information about the registry, see the Wikipedia article: http://en.wikipedia.org/wiki/Windows_Registry

What does Lavasoft Registry Tuner do?

The Lavasoft Registry Tuner has categorized certain areas in the registry and scans these areas for invalid entries. When the scan is complete, it identifies the invalid entries that can be removed selectively and safely. The program creates a backup of the registry before removing any invalid entries, adding an extra level of safety when working with the registry.

I want to purchase the program. How will the product be delivered to me?

When you purchase the Lavasoft Registry Tuner, you will receive an e-mail with the serial number and a link to download the product in order to install it directly on your computer.

I want to use the Lavasoft Registry Tuner, but is it safe to delete registry entries?

We have built in the necessary safeguards to put your ease at mind when using our product to optimize your Windows registry. A system restore point is always created, that includes a registry backup, before anything is deleted. You can easily revert to the previous state by using the ?Backup Registry? option.

I am not familiar with the registry in my computer. What if I use the Lavasoft Registry Tuner and something goes wrong with my system?

The Lavasoft Registry Tuner is designed with all levels of computer users in mind. Information is included within the software that allows you to easily reverse changes by using the ?Backup Registry? option and selecting the desired registry backup for restoration. Your system will revert to the previous settings.

What is the correct procedure for installation and activation of the product?

Run the setup file and follow the steps provided by the installation wizard. When the installation has completed the program will automatically start and the Activation window will open. Please enter your “Activation code” then click “Activate”. You need to be connected to the Internet for this process to succeed. After the Activation was successful, click “Close”.

I have purchased the product, but I have lost the necessary information to install it?

In the event that you have misplaced your serial number and download link, please contact customer support through the Lavasoft Support Center.

I have purchased and installed the product, but it says my subscription has expired. Why?

You need to activate the software with your Activation code you received in an email after your purchase. Click on the “Settings” button (top right corner of the main window) then, on the General Settings tab, click on “Activate”. Please enter your “Activation code” then click “Activate”. You need to be connected to the Internet for this process to succeed. After the Activation was successful, click “Close”.

How do I download the Lavasoft Registry Tuner software?

You can download the installation file from the Support Center. Use your registered email address and the password that you received with the email confirmation of your purchase/registration. To download your software, log in, go to 'Your licenses'. This will list your licenses and you will find the download links below each valid license. Click the link and save it to your hard drive.

Does Lavasoft Registry Tuner work on 64 Bit Operative Systems?

Lavasoft Registry Tuner is compatible with the following Operating Systems:

  • • Microsoft® Windows® XP SP2 (32-bit) Home / Professional / Media Center
  • • Microsoft® Windows Vista® (32-bit and 64-bit) Starter / Home / Basic / Home Premium /Business / Ultimate
  • • Microsoft® Windows 7® (32-bit and 64-bit) Starter / Home / Basic / Home Premium / Professional / Ultimate

Do I need to enter name and email address when activating my license in the Subscription Center?

No, it is sufficient to enter the Activation Code.

How will I be informed about updates to this program?

We will notify you when a new update is released. You will then be able to update directly through our Customer Support Center on the Lavasoft website at www.lavasoft.com.

Why can I not fix some errors?

Some errors cannot be deleted if in use by another user or program. This may be an essential file for another program and we do not recommend that you delete it.

OR

There may not be any errors and/or missing files left to fix. This may be because you previously scanned your computer and clicked ?Fix Problems?, which fixes all the problems leaving no missing files or errors left. The Fix Problems button only works when you have just scanned your system. Once you click on the Fix Problems button all the errors are fixed, and the button will not work again until you scan the registry again. If this does not solve your problem or you are still having trouble getting the program to work, please contact Technical Support for assistance.

If I delete a registry entry and I want to undelete it, can I retrieve it?

Yes. You can undo changes by navigating to the ?Backup Registry? tab and selecting either the Partial or Full Backups option, and then click ?Restore.?

What impact does Lavasoft's Registry Tuner have on my computer?

Regular use of the Lavasoft Registry Tuner will result in a faster and more stable system, improved program performance, and a reduction in system crashes.