Support blog

Ad-Aware AE 8.0.6 was released on June 17th, 2009.

In order to update your Ad-Aware software:

1. Open Ad-Aware.
2. Click the “WebUpdate” button in the “Main Status” menu.
3. Restart Windows.

Change log:

1) Updates to command line parameters.
2) Connection error during the update.
3) Splash screen hangs during start.
4) Minor issues with Japanese languages.


Chrome Cookies

by LS Patrick on June 10th, 2009.

So we're beta testing bundling the Google Chrome web browser with the Ad-Aware installer.

If you choose to start using Chrome you might (like me) usually go in to your newly installed program's settings to check what tweaks can be made and what can be done to maximize privacy and minimize system resource use.

All the big browsers have their cookies setting. Use it to control (some!) of what you are sending to third parties and avoid being exploited by some of the worlds biggest 'habit spys' operating in their own little safe-zone!

Here's where you can restrict third-party cookie activity in Chrome (see image).....


Anti-Virus Helix - Discontinued

by Jona on June 9th, 2009.

As of June 8, 2009, we will no longer offer new sales of our stand-alone anti-virus product, Lavasoft Anti-Virus Helix.

Important note: Lavasoft will continue to offer threat updates and full customer support for all Anti-Virus Helix customers throughout the duration of their licenses.

Read more




Ad-Aware AE 8.0.5 was released on May 26th, 2009.

In order to update your Ad-Aware software:

1. Open Ad-Aware.
2. Click the “WebUpdate” button in the “Main Status” menu.
3. Restart Windows.

Change log:

1) Update to Japanese Language.
2) Updated the Mini Message to display non Latin characters.
3) Bug fix in Lavasoft news feed.
4) Added scanning engine statistics.


If you're experiencing a 'connection error' when clicking web-update please try updating from the start menu (Start->All Programs->Lavasoft->Ad-Aware and click 'Ad-Aware Updates') or use one of the workarounds below.

1. Go to C:\Program Files\Lavasoft\Ad-Aware and right click onAAWService.exe, select properties in popup menu and in the Compatibility tab. Change the Compatibility mode to "Run this program in compatibility mode for: Windows XP (service Pack 2)" , click ‘apply’ then ‘ok’. Do the same for Ad-AwareAdmin.exe and then retry the web-update.


Ad-Aware AE 8.0.4 was released on April 21st, 2009
In order to update your Ad-Aware software:

1. Open Ad-Aware.
2. Click the “WebUpdate” button in the “Main Status” menu.
3. Restart Windows.

Change log (Fixed issues):


Important Notice!

The Lavasoft Activation Server will be down for maintenance between 10.30 AM and 12 PM (Central European Time) on April 17th.

During this time it will not be possible to activate the Ad-Aware software or access some parts of the Support Center.

Normally, you activate a license by registering your license Serial Number in the "Manage License" menu in Ad-Aware.

Thank you for your patience!


Due to technical problems with our email ticketing system, we have had problems responding to technical support inquiries from yesterday evening until this morning.

Estimated downtime: April 6, 1 PM - April 7, 10 AM (Central European Time)

Some (not all) replies to emails and technical inquiries that was sent to us during this time was delayed.

The problem has been resolved and the system works fine again. We have processed any delayed email tickets and you should have received a reply from us by now.


Ad-Aware SE Updates Discontinued

by Jona on April 2nd, 2009.

An important notice for any users of our Ad-Aware SE software

As of March 31, 2009, technical support and Definitions File updates
will be discontinued for Ad-Aware SE Plus, Ad-Aware SE Professional and
Ad-Aware SE Enterprise.

See this FAQ for more information.

 


All accounts have been automatically upgraded to use the new Support Center.

You can now:

  • Handle your licenses and serial keys easier.
  • Easily spot the licenses that needs renewing before they expire.
  • Access all your downloads and manuals from one single page.
  • Join in on the discussion by commenting on the Lavasoft blogs.