Support blog


If you are using Ad-Aware Anniversary Edition Plus or Pro:

Click on the 'update now' button to download the latest Ad-Aware installation file. The link will redirect to the Ad-Aware Free page on Download.com. Note: The installation file for Ad-Aware Free (Ad-AwareInstallation.exe) is the same as for Plus and Pro.

Once downloaded, double click the installation file and follow the installation wizard. At the end of installation your license will be automatically be activated and transfered to Ad-Aware 8.1 .

This is a free update at no extra cost.


The New Ad-Aware Is Here!

by Erin on October 13th, 2009.

The wait is over: the new version of Ad-Aware is now available!


The All-New Ad-Aware is One Week Away!

by Erin on October 6th, 2009.

You’ve heard by now that the new 2010 version of Ad-Aware will soon be hitting the market. Thanks to all our users around the world waiting patiently for more news on our upcoming Ad-Aware release. The public launch date will be … October 13, 2009! So, stay tuned next Tuesday, when you’ll see first-hand the power-packed improvements to our anti-malware technology, new easy-to-use features, fresh community initiatives, and more!


Ad-Aware AE 8.0.8 was released on Septemeber 21st, 2009.

In order to update your Ad-Aware software:

1. Open Ad-Aware.
2. Click the “WebUpdate” button in the “Main Status” menu.
3. Restart Windows.

Change log:


Ad-Aware Scan Freeze

by John on September 17th, 2009.

The scan freeze issue you are experiencing could be caused by a recent update to Norton, we are currently working with Norton to resolve this issue.
Until this is resolved, please try the following before scanning with Ad-Aware:

Go into Settings in Norton and turn off the Norton Product Tamper Protection.

Ad-Aware should now be able to complete the scan.


Are you satisfied with your Ad-Aware software? Help us to get the word out! Windows IT Pro and SQL Server Magazine have kicked off the 2009 Community Choice Awards, allowing YOU to decide which products and services get chosen to be recognized in each of their IT product award categories. Lavasoft's Ad-Aware is up for the vote in the following categories:

  • Best Anti-Virus/Anti-Malware Product
  • Best Security Product
  • Best Free or Open Source IT Tool
  • Best Vendor Tech Support


New at Lavasoft! Live Chat Support

by Erin on August 26th, 2009.

Today, we’re happy to announce an important update in the Lavasoft Support Center: Lavasoft has launched a new chat support service. Chat Support gives Lavasoft customers another convenient way to contact the Support Team for quick answers to product questions.


We’ve just finished our latest incarnation of Ad-Aware for networks, Ad-aware Business Edition.
This is replacing Ad-Aware Enterprise.  It’s not only a replacement; this new version is packed with new functionality providing extended control for Admins working on small to large network environments. You get Ad-Aware Anniversary Pro clients across your network providing more power and stability.

Enterprise users holding a valid license get a free upgrade! Log-in to your Lavasoft Support Center account and get the installer package from the “My Downloads” section.


Concerning Ad-Aware Updates

by LS_Johan on July 9th, 2009.

The Ad-Aware update server is currently under a lot of stress which is causing updates to run slower then usual.
Please be patient, do not cancel the update and
let the download finish.


Ad-Aware AE 8.0.7 was released on June 29th, 2009.

In order to update your Ad-Aware software:

  1. Open Ad-Aware.
  2. Click the “WebUpdate” button in the “Main Status” menu.
  3. Restart Windows.

Change log: