Welcome to the New Support Center!

Welcome to the New Support Center!

by Mattias on March 31st, 2009.

All accounts have been automatically upgraded to use the new Support Center.

You can now:

  • Handle your licenses and serial keys easier.
  • Easily spot the licenses that needs renewing before they expire.
  • Access all your downloads and manuals from one single page.
  • Join in on the discussion by commenting on the Lavasoft blogs.

It's good to know that all

User offline. Last seen 4 years 13 weeks ago.customer178118
Joined: 2009-04-07
Posts: 0


It's good to know that all accounts -- including mine, I presume -- have been upgraded to use the new Support Center.  But how do you use the new Support Center?



How do I access my account?  



 When I try to run AdAware Anniversary edition, which has been downloaded and sits among my programs, it opens on the Lavasoft logo, says "loading", and freezes.



 There is probably a simple solution but I don't know what it is, nor do I see any way of finding out at Lavasoft's home page.  



The blog is reassuring psychologically but not nearly specific enough.  I can "access all your downloads and manuals from a single page" and "handle your licenses and serial keys easier."  Fine.



How?


reply to

User offline. Last seen 2 years 49 weeks ago.Casey_boy
VIP beta tester
Joined: 2008-12-16
Posts: 0


reply to customer178118



when you log into the support center you should see a link on the left menu which says "contact support". Click it. Then enter your query on the form on that page.



Regards.


Main OS: Windows 7 Ultimate 64bit