Welcome to the New Support Center!

by Mattias on March 31st, 2009.

All accounts have been automatically upgraded to use the new Support Center.

You can now:

  • Handle your licenses and serial keys easier.
  • Easily spot the licenses that needs renewing before they expire.
  • Access all your downloads and manuals from one single page.
  • Join in on the discussion by commenting on the Lavasoft blogs.

It's good to know that all

User offline. Last seen 3 years 37 weeks ago.customer178118
Joined: 2009-04-07
Posts: 0


It's good to know that all accounts -- including mine, I presume -- have been upgraded to use the new Support Center.  But how do you use the new Support Center?



How do I access my account?  



 When I try to run AdAware Anniversary edition, which has been downloaded and sits among my programs, it opens on the Lavasoft logo, says "loading", and freezes.



 There is probably a simple solution but I don't know what it is, nor do I see any way of finding out at Lavasoft's home page.  



The blog is reassuring psychologically but not nearly specific enough.  I can "access all your downloads and manuals from a single page" and "handle your licenses and serial keys easier."  Fine.



How?


reply to

User offline. Last seen 2 years 20 weeks ago.Casey_boy
VIP beta tester
Joined: 2008-12-16
Posts: 0


reply to customer178118



when you log into the support center you should see a link on the left menu which says "contact support". Click it. Then enter your query on the form on that page.



Regards.


Main OS: Windows 7 Ultimate 64bit