Lavasoft Turns 10!

by Erin on August 21st, 2008 in News about Lavasoft.

This coming year, 2009, marks Lavasofts 10th anniversary of providing computer users around the world with the power to protect their privacy and security. You've watched the Lavasoft story unfold over the past decade (don't forget that we were the original anti-spyware company), beginning with our flagship Ad-Aware product and progressively expanding to provide you with more, powerful PC security solutions. Now, we're asking you, our loyal customers, to share your stories and comments with us.

As a company, we would not have the global reach we have today without the support of our Ad-Aware users; your longtime trust in our software has made it the worlds most popular anti-spyware program ever, downloaded over 350 million times since we started - that's getting close to a half billion downloads! We'd like you to join us in celebrating 10 years of anti-spyware security by describing what Lavasoft and Ad-Aware mean to you and/or what you like best about our products.

We'll choose a selection of your stories to post on our website and in our company newsletter, Lavasoft News. Please send your e-mail to and include the following information:

  • Your name
  • Your location (city and country)
  • The name of your first Lavasoft product and the year you started using it

We look forward to hearing from you!

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To whom it may concern, I

User offline. Last seen 7 years 33 weeks ago.customer951387
Joined: 2009-08-29
Posts: 0

To whom it may concern,

I purchased your product and was not able to get any results from it, it’s a matter of fact, I could not get it to work. I tried calling the 800 number with no luck. No one answers your phones! 

I tried repeatedly to get answers or support for the use of your product with no results. Till this day I have not had a response to a single email or support question that I posed.

I had to purchase a separate product to cure my computer of its viruses, “Ad Aware”, you guys should look into it.

I have asked for a refund after not getting any results and still have not heard back on that either. I am asking for a refund because I was not able to use your product and failed to receive any information or answers to my repeated request for assistance.

Please refund the purchase price of your product. If I don’t hear back from someone in your company I will proceed to challenge the charge.

Work on your customer support if you want to keep clients is my suggestion.

Juan Carlos Villamil


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